Support

What to include

• Your browser and its version, for example Chrome 141 or Safari 26.
• What you did, what you expected and what happened instead.
• A screenshot of the problem, or the project file (More actions › Export project JSON) if you are comfortable sharing it.
• The device size and locale involved, if the problem is in an export.

Where your projects are saved

SnapWright saves projects, images and uploaded fonts in your browser's IndexedDB, for this site only. They are not synced between browsers or devices, and clearing site data or using a private window removes them. Export a project JSON to back up or move a project; importing it adds a new project and never overwrites an existing one.

Fonts look different or a font is reported unavailable

The interface fonts and Google Fonts load from Google Fonts. Without a connection the interface falls back to system fonts, and export reports a Google Font as unavailable instead of silently substituting it. System and uploaded fonts always work.

A store rejected an export

• Check that you exported the size the store asks for; SnapWright's sizes follow the App Store Connect and Google Play specifications.
• Run the pre-export check in Export › Bulk ZIP and fix the listed errors: missing images, empty text, too many or too few screenshots.
• If the problem persists, email us the store's exact error message.